Tidio

Struggling to keep up with customer messages scattered across email, Instagram DMs, and website chat? In this tutorial, we show you how to connect your email and social media channels to Tidio so your team can manage every single conversation from one centralized inbox. We walk through the step-by-step process of setting up email ticketing with your own custom domain, connecting Facebook Messenger, and linking your Instagram Business account. By bringing these platforms together, you can speed up your response times and manage your customer support without ever switching tabs again. ⏱️ Timestamps 0:00 Intro 0:41 Where to find social channels in the Tidio panel 1:07 Connecting email to Tidio 1:54 Connecting your domain 2:35 Choose sender address 3:15 Connecting Facebook Messenger 3:58 Connecting Instagram 4:45 Connecting WhatsApp 5:10 Outro 👉 Check out the written help guides here: Integration with Instagram: https://help.tidio.com/hc/en-us/articles/5420121350428-Integration-with-Instagram Integration with Messenger: https://help.tidio.com/hc/en-us/articles/5405093718556-Integration-with-Messenger Integration with WhatsApp: https://help.tidio.com/hc/en-us/articles/9392748807580-Integration-with-WhatsApp 🌐 CONNECT WITH US Website: https://www.tidio.com LinkedIn: https://www.linkedin.com/company/tidio-ltd Facebook: https://www.facebook.com/TidioCX/ Instagram: https://www.instagram.com/tidiocx/ If you found this integration guide helpful, subscribe to our channel to catch the next video in our series, where we deep dive into managing your new multichannel inbox and ticketing helpdesk. Stuck on your email or social setup? Let us know in the comments below!

We break down how to navigate Tidio’s analytics dashboards to evaluate individual agent performance, identify peak volume coverage gaps, and track critical ticket resolution times. You will also learn how to pair these efficiency metrics with live customer satisfaction scores and automate regular performance reports directly to your management team's inbox. ⏱️ Timestamps 0:00 Intro 0:40 Analytics in the Tidio panel 0:58 Overview 1:25 Live conversation tab 2:20 Tickets tab 3:01 Agents performance tab 3:45 Online hours tab 4:05 Customer satisfaction survey 4:41 Outro 👉 Check out the written help guide here: https://help.tidio.com/hc/en-us/articles/5445427745052-The-Analytics-section 🌐 CONNECT WITH US Website: https://www.tidio.com LinkedIn: https://www.linkedin.com/company/tidio-ltd Facebook: https://www.facebook.com/TidioCX/ Instagram: https://www.instagram.com/tidiocx/ Have any questions about setting up your custom views or tracking specific agent metrics? Let us know in the comments below!