How does the AI Agent pricing work?

AI Agent is included on every plan. You only pay per conversation it fully resolves, making costs directly tied to automation value.

Can I customize the AI Agent's responses and tone?

Yes, you can train the AI on your brand's knowledge, tone, policies, and SOPs. It uses built-in guardrails to ensure responses align with your brand voice.

How does Gorgias handle peak season traffic?

The platform is built for stability, designed to handle high volume and holiday surges with zero downtime.

What is the native Shopify integration depth?

It's a one-click install. The integration pulls live order, customer, and product data directly into tickets for full context, without manual data syncing.

How does revenue attribution reporting function?

The platform tracks actions like discounts applied and products recommended within conversations, linking them directly to orders to calculate support-driven revenue.

Is there a free plan available?

Gorgias offers a free trial. After that, pricing starts with plans based on ticket volume, designed to scale from small to enterprise businesses.

Directory/Chatbots/AI Customer Support/Gorgias

Gorgias

Gorgias is an all-in-one customer service platform for ecommerce brands, unifying AI-powered automation and human support in a single helpdesk. It consolidates conversations from email, chat, SMS, voice, and social channels into one inbox, deeply integrated with platforms like Shopify, BigCommerce, and Magento. The core product is an AI Agent, pre-trained on over a billion conversations, designed to automate up to 60% of routine support tickets and drive sales through proactive engagement and product recommendations. The platform provides live access to order, customer, and product data directly within the conversation view, enabling agents to take actions like refunds, discounts, and cancellations without leaving the ticket. It includes tools for team collaboration, performance reporting, and revenue attribution. Targeted at mid-market to enterprise ecommerce brands, especially those on Shopify, Gorgias aims to turn customer support from a cost center into a revenue driver.

Chatbots

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Added on

Sep 22, 2026

Monthly Visits

2.6M

AI AgentUnified InboxShopify Native300+ IntegrationsRevenue Attribution

Product information

Everything worth knowing about Gorgias

The complete picture — from everyday features to the technical detail builders and IT folks dig for.

Core features

What it actually does

Unified Inbox

Centralizes customer conversations from email, chat, SMS, WhatsApp, Instagram, and Facebook into one view.

AI Agent for Ecommerce

AI teammate trained on 1B+ conversations to handle pre-sale and post-sale inquiries, automate support, and drive conversions.

Native Shopify Integration

Directly pulls up order, customer, and product data within the ticket for full context without leaving the platform.

In-Conversation Actions

Allows agents to perform actions like canceling orders, applying discounts, or upselling directly inside the conversation.

Revenue Attribution

Provides reporting to see exactly how much revenue the support team generates from conversations.

Technical capabilities

OpenAI Partnership & Fine-Tuning

Built on a direct OpenAI partnership with AI models fine-tuned for product recommendations, order management, and brand voice.

Platform Architecture

Unifies AI and the helpdesk inbox in a single platform, sharing context between agents and automation for faster, more accurate responses.

Must watch videos

Who uses it

Real use cases, no hype

Automated Pre-Sale Support

Handle product discovery, shade matching, and recommendations 24/7 to reduce cart abandonment.

Post-Purchase Service

Manage order tracking, returns, and exchanges directly from the unified inbox.

Proactive Customer Engagement

Trigger real-time conversations based on browsing behavior to guide and convert visitors.

Omnichannel Campaign Management

Run targeted SMS and email campaigns from within the helpdesk for marketing and support.

Revenue Attribution

Track and report on the exact revenue generated by AI and human support interactions.

What's great

Seamless Shopify integration with live order data
Unified omnichannel inbox (email, chat, SMS, social)
AI Agent trained on ecommerce data from day one
Drives measurable revenue with upsells and conversions

Technical strengths

Native 300+ integrations (Recharge, Klaviyo, Yotpo)
Built-in guardrails for brand tone and policy compliance
Proactive engagement features to capture high-intent shoppers

Where it falls short

Pricing scales with ticket volume, not per agent
Primarily focused on Shopify ecosystem, less on others
Voice and SMS are paid add-ons

Technical limitations

Advanced automation setup requires training and knowledge base
Complexity for non-technical teams to fully leverage AI rules

For technical folks

The deep-dive specs

FAQ

Includes technical Q&A

Gorgias has deep, native integrations with major ecommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, with Shopify being the primary focus.

Traffic Insights

Monthly Visits

2.6M

October 2026

Growth Rate

vs last month

Dominance

in Chatbots

Top Country

United States

62% of traffic

Top Countries Breakdown

United States

62%

Philippines

Canada

Australia

United Kingdom

Growth Trend

Stable

Traffic has remained stable.

Pricing overview

Freemium Pricing

Gorgias Pricing

Gorgias uses a freemium pricing structure. Real-time rates, custom enterprise quotas, and plan details are managed directly on their official platform.

Check Pricing on Gorgias

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