Chatbase
Chatbase enables the creation of AI-powered agents to automate customer support, sales, and product guidance. Users can train agents on their data sources, define procedures, and set guardrails without coding. Agents can be deployed across chat, email, voice, and messaging platforms like WhatsApp and Slack. The platform includes a helpdesk for human escalation, analytics for monitoring performance, and integrations with CRMs and other tools. Targeted at businesses of all sizes, from startups to enterprises, seeking to enhance customer experience and operational efficiency.
Chatbots
Added on
Sep 16, 2026
Monthly Visits
725.8K
AI agentsOmnichannelHelpdeskAnalyticsNo-codeMulti-modelVoice supportEmail automationSecurity compliant
Product information
Everything worth knowing about Chatbase
The complete picture — from everyday features to the technical detail builders and IT folks dig for.
Core features
What it actually does
Omnichannel Deployment
Deploy agents across chat, email, voice, WhatsApp, Slack, and more with a single click.
Helpdesk
Integrated helpdesk for AI and human agents to work from the same conversation.
Analytics
Track resolution rates, sentiment, trends, and other metrics to optimize performance.
No-code Agent Building
Connect data sources, define roles, and set guardrails without coding, ready in minutes.
Technical capabilities
Security Compliance
GDPR, SOC 2 Type II, and HIPAA compliant for enterprise-grade security.
Multi-model Support
Access to advanced AI models from OpenAI, Anthropic, Gemini, DeepSeek, etc.
Must watch videos
2:58
Tutorial2:58
How OMR Uses a Chatbase Agent to Serve 70,000+ Attendees at Europe's Largest Marketing Conference
00:00 From university conference to 70,000+ attendees
00:26 The support challenge at scale
00:50 Training the agent on years of attendee questions
01:15 More time for complex support cases
01:54 Personalizing the conference experience with AI
02:12 The impact on support teams and attendee satisfaction
OMR is the largest digital marketing and tech conference in Europe. 70,000+ attendees, 800+ speakers, and 1,000+ exhibitors come together for three days of keynotes, masterclasses, and side events.
We traveled to Hamburg to hear how their team uses Chatbase to handle support at that scale.
For years, their support team answered every question by hand, from ticket swaps to finding the nearest restroom. At that scale, the volume only kept growing. So they built a Chatbase AI agent trained on their own data, including years of attendee questions compiled into one knowledge base.
The agent gives attendees instant, personalized answers and helps them build custom schedules based on their role, interests, and history. The support team now has more time to focus on complex cases that need a human.
Learn more about Chatbase → https://www.chatbase.co
Learn more about OMR → https://omr.com
5:52
Tutorial5:52
How Sandbox VR Uses Chatbase Agent to Help 1,000+ Employees Across 50+ Locations
Timestamps:
0:00 – Welcome to Sandbox VR San Antonio
0:38 – Haptic feedback vests explained
01:14 – Asking Apollo to troubleshoot a haptic vest
02:39 – Motion capture tracker technology
03:03 – Inside the server room
03:45 – Apollo helps identify headset-SPC connections
04:39 – Post-experience videos & casting with Apollo
Description:
We visited Sandbox VR's San Antonio location to see how their team uses Apollo, an internal AI agent powered by Chatbase, to solve problems in real time on the floor.
Danielle from Sandbox VR's Learning and Development team walks us through the tech behind their immersive VR experiences: haptic vests, motion capture systems, server rooms, and souvenir videos. At each stop, she shows how Apollo replaces the need to search through SOPs, training manuals, or interrupt coworkers during live sessions.
Apollo is trained on Sandbox VR's internal knowledge base and built using Chatbase's AI agent platform. Team members message Apollo directly and get instant troubleshooting steps, technical answers, and operational guidance.
Learn more about Chatbase → https://www.chatbase.co
Learn more about Sandbox VR → https://sandboxvr.com
2:53
Tutorial2:53
Chatbase Backstage - Manage Your AI Agent with Natural Language
Chatbase Backstage is an AI-powered operations center that lets you manage your agent through conversation.
In this demo, Sia walks you through how Backstage works as both your analyst and your operator: asking for reports in plain language, surfacing the questions your agent couldn't answer, catching conflicts in your knowledge base, and building an action just by describing it, with a review step before anything goes live.
00:00 - What Backstage is
00:43 - As an analyst: reports, blind spots, and conflicts
01:25 - As an operator: building an action
02:02 - What else can it do
Key features include:
- Ask for reports in plain language: top topics, sentiment, key takeaways
- Surface the questions your agent couldn't answer
- Catch conflicts like outdated pricing and fix the source
- Update your knowledge base by dropping in PDFs, docs, spreadsheets, or text
- Build and edit actions by describing them, with a review step before anything goes live
🔗 Backstage guide: https://www.chatbase.co/docs/user-guides/chatbot/backstage
🔗 Try Chatbase free: https://www.chatbase.co/
#Chatbase #AIAgent #Backstage #AIOperations #NoCode #CustomerSupport
Who uses it
Real use cases, no hypeWhat's great
- Quick and no-code setup for AI agents
- Seamless omnichannel deployment across platforms
- Strong compliance with GDPR, SOC 2, and HIPAA standards
- Integrated helpdesk for efficient issue resolution
Technical strengths
- Supports multiple advanced AI models like Claude Sonnet 4.6, GPT, etc.
- Custom procedures and guardrails for tailored agent behavior
- Auto-resync of data sources and auto-recharge credits
Where it falls short
- Free plan agents get deleted after 14 days of inactivity
- Pricing can become expensive with add-ons and scaling
- Advanced features require higher-tier plans
- Message credits are limited and can run out quickly
Technical limitations
- Relies on external AI models, which may incur additional costs or downtime
- Configuring custom workflows may need technical expertise
- Some integrations and features are locked behind premium plans
For technical folks
The deep-dive specs
Architecture
Agentic AI framework with transformer-based models
Supported AI Models
OpenAI, Anthropic, Gemini, DeepSeek, Meta, MoonshotAI, Mistral, Z.ai
Data Sources
Documents, URLs, integrations, helpdesk tickets
Compliance
GDPR, SOC 2 Type II, HIPAA-eligible
Deployment
Cloud-based, with API and webhook integrations
FAQ
Includes technical Q&AChatbase is a platform for building and deploying AI agents to automate customer support and sales across multiple channels.
Traffic Insights
Monthly Visits
725.8K
November 2026
Growth Rate
-98,4%
vs last month
Dominance
0,45%
in Chatbots
Top Country
United States
19% of traffic
Top Countries Breakdown
United States
19%
Bangladesh
15%
Italy
12%
India
8%
Canada
5%
Growth Trend
Declining
Traffic has decreased compared to last month.
Honest pricing
No sneaky tiers, no “contact sales”
Here's who each plan is actually for — and where the hidden charges might hit.
View Full Plans & Pricing on Chatbase
Official pricing, checkout, and plan upgrades are handled directly on chatbase.co.
Reviews
What the internet actually thinks
Data refreshed weekly. No paid placements.
Trustpilot
Not reviewed yet
G2
Not reviewed yet
Capterra
Not reviewed yet
Product Hunt
Not reviewed yet
COMMUNITY COMMENTS
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#CustomerSupport#AI#Automation#NoCode#LLM#Chatbot#Enterprise