Botpress

Botpress

Botpress is an AI-native platform for building and deploying AI agents that automate customer support. It handles complex tickets with multi-step workflows like refunds, account updates, and order corrections, acting directly on tasks without human intervention. The system learns from resolutions to automate future similar issues. Key capabilities include integration with helpdesks like Zendesk and Intercom, deployment across channels such as WhatsApp and Slack, and a visual no-code builder. It features knowledge bases, tables, and enterprise-grade security with SOC 2 compliance. Targeted at support teams, developers, and businesses, it reduces costs with conversation-based pricing and no per-seat fees, aiming to improve efficiency and scalability in customer service operations.

Chatbots
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Added on
Sep 18, 2026
AI Agent BuilderHelpdesk PlatformVisual StudioMulti-step WorkflowsKnowledge BasesWhatsApp IntegrationTicket EscalationConversation PricingSOC 2 Compliant
Product information

Everything worth knowing about Botpress

The complete picture — from everyday features to the technical detail builders and IT folks dig for.

Core features

What it actually does

AI Agent Studio
Visual, drag-and-drop interface for building and testing AI agents without code.
AI-Powered Helpdesk
A full ticket management system with escalation rules, handoff context, and AI resolution.
Knowledge Bases & Tables
Create structured data tables and vector-based knowledge bases for agent context.
Multi-Channel Deployment
Deploy agents to webchat, WhatsApp, Slack, and other platforms from a single builder.
Technical capabilities
Autonomous Engine
The AI infrastructure that powers multi-step workflows and autonomous actions.
Integrated Billing & Auto-Recharge
Automatically purchases conversation packs or AI credit grants when usage hits 95% of quota.
Must watch videos
Build a Customer Support AI Agent in Minutes (ADK + Cursor + Claude)
9:31
Tutorial9:31
Build a Customer Support AI Agent in Minutes (ADK + Cursor + Claude)
Chloe shows how simple it can be to create a fully functional customer support chatbot using the Botpress Agent Development Kit alongside Cursor and Claude. What is the Botpress ADK? The Botpress Agent Development Kit (ADK) is a TypeScript development framework for building AI agents that supports hot reloading and type-safe APIs for creating conversational AI applications. For more information, check out our documentation: https://botpress.com/docs/adk // LINKS // Cursor: https://cursor.com/home Claude Code: https://code.claude.com/docs/en/overview Try Botpress for free → https://botpress.com/ Join our bot building community on Discord → https://discord.com/invite/botpress Botpress is a powerful platform that goes beyond this tutorial. More content coming soon covering AI features, integrations, and automation. 🔔 Subscribe for more tips, tutorials, and feature drops. Happy bot building! 🪄 #botpress #botbuilding #chatbots // Chapters 0:00 - Introduction 1:48 - Create Your Project 4:05 - Setting Up Cursor & Claude 5:01 - Prompting Claude 6:34 - The Dev Console 8:24 - Deployment 8:48 - Conclusion
Build a Customer Support Chatbot in 10 Minutes (Botpress Tutorial)
15:09
Tutorial15:09
Build a Customer Support Chatbot in 10 Minutes (Botpress Tutorial)
Try Botpress for free → https://www.botpress.com/ Join our bot building community on Discord → https://discord.com/invite/botpress Botpress is a powerful platform that goes beyond this tutorial. More content coming soon covering AI features, integrations, and automation. //EXAMPLE PROMPT// "Create an instructional prompt for a customer support chatbot: The customer support chatbot is supporting an e-commerce website called 'Plant Based', which sells plants and succulents directly to consumers. Your tone should be pleasant and helpful. Your goal is to answer customers' questions, recommend products, and escalate more difficult tasks to a human at Plant Based. Your knowledge base contains all of the information available on the Plant Based website, including its products, an FAQ section containing questions and answers regarding the most commonly asked questions, and a handful of blog entries on plant care. Do not make up any information. If you are unsure whether you can answer a question, ask the user for clarifying information. If you can not answer a question, or the question falls outside of your intended goals, inform the user that they can reach out to a human at Plant Based using the email 'contact@plantbased.com'. The instructions should be formatted in Markdown format." 🔔 Subscribe for more tips, tutorials, and feature drops. Happy bot building! 🪄 #botpress #botbuilding #chatbots #customersupport // Chapters // 0:00 Introduction 0:59 Log In 1:56 Create Your Bot 3:21 The Instructions 7:53 The Knowledge Base 9:47 Testing Our Bot 12:10 Publishing 12:43 Website Embed 14:35 What's Next
What Is Rate Limiting and Why Should You Care? - TJ Klint, Botpress | MTL_code
18:35
Tutorial18:35
What Is Rate Limiting and Why Should You Care? - TJ Klint, Botpress | MTL_code
Ever wondered why some apps stay rock-solid under heavy traffic while others collapse? In this talk, TJ Klint, Software Developer at Botpress breaks down rate limiting from the ground up, starting with the real story of how Healthcare.gov crashed on launch day, then walks through the 4 core algorithms, Redis race conditions, clock drift, circuit breakers, and the key design pitfalls most tutorials never mention. This talk was recorded at MTL_code held by Botpress. Check out our upcoming events: https://luma.com/user/Botpress Try Botpress for free → https://www.botpress.com/ Join our bot building community on Discord → https://discord.com/invite/botpress Botpress is a powerful platform that goes beyond this tutorial. More content coming soon covering AI features, integrations, and automation. 🔔 Subscribe for more tips, tutorials, and feature drops. Happy bot building! 🪄 Talk is recorded and edited by Chloe Quijano, Developer Relations Intern at Botpress. #botpress #botbuilding #chatbots

Who uses it

Real use cases, no hype
AI Customer Support
Automate handling of support tickets with AI agents
Escalation & Handoff
Seamlessly transfer complex issues to human agents with context
Ticket Enrichment
Enhance tickets with AI-derived context and data from multiple sources
AI Actions
Perform refunds, account updates, and multi-step workflows automatically
Ticket Deflection
Resolve common queries without human intervention to reduce load
Ticket Management
Organize and track support tickets efficiently with AI assistance
Multi-channel Deployment
Deploy AI agents across web, WhatsApp, Slack, and other platforms
What's great
  • Handles complex support tickets end-to-end
  • No per-seat cost; predictable billing
  • AI-powered actions on refunds and account updates
  • Multi-channel deployment: WhatsApp, Slack, webchat
Technical strengths
  • SOC 2 compliant, GDPR ready with penetration testing
  • Visual drag-and-drop agent builder for quick prototyping
  • Built on AWS with auto-scaling infrastructure
Where it falls short
  • Auto-recharge for conversations cannot be disabled
  • Free plan limited to 25 conversations with no overages
  • AI usage costs via credit grants can accumulate
  • Enterprise features require custom pricing and sales contact
Technical limitations
  • No voice channel in lower pricing tiers
  • Storage add-ons required for scaling table/vector data
  • Dependency on external LLM providers for AI functionality
For technical folks

The deep-dive specs

FAQ

Includes technical Q&A
Any exchange with at least two messages from the end user in the billing month. Multiple anonymous sessions count separately; voice calls 3 minutes count as one conversation.

Traffic Insights

Monthly Visits

—

October 2026

Growth Rate

0%

vs last month

Dominance

0%

in Chatbots

Top Country

—

Top Countries Breakdown

—

Growth Trend

Stable

Traffic has remained stable.

Honest pricing

No sneaky tiers, no “contact sales”

Here's who each plan is actually for — and where the hidden charges might hit.

Free
Free

Individuals

  • 25 conversations
  • 3 seats
  • 3 AI agents
  • Resolution SLA
  • Help Center
  • Community support
Plus
Most picked
$150/mo

Small Teams

  • 250 conversations/mo
  • $25 AI usage included
  • Unlimited AI agents
  • Whitelabel webchat
  • Help Center + custom domain
  • Technical support via live chat
Team
$750/mo

Growing Teams

  • 1500 conversations/mo
  • $150 AI usage included
  • Unlimited seats
  • Teams & RBAC
  • Team analytics
  • Real-time collaboration
Enterprise
Custom

Enterprise

  • Custom conversation volume
  • Dedicated support
  • Uptime SLA
  • Security review
  • Custom storage
  • Voice channel
View Full Plans & Pricing on Botpress

Official pricing, checkout, and plan upgrades are handled directly on botpress.com.

Reviews

What the internet actually thinks

Data refreshed weekly. No paid placements.

Trustpilot
Not reviewed yet
G2
G2
Not reviewed yet
C
Capterra
Not reviewed yet
Product Hunt
Not reviewed yet
COMMUNITY COMMENTS

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