DialLink

DialLink

DialLink is a cloud phone system for small businesses and teams, combining calling, SMS/MMS, WhatsApp, and AI agents in one platform. It provides local or toll-free numbers in 100+ countries, number porting, IVR menus, ring groups, call queues, voicemail transcription, and desk phone support. AI features include call summaries, transcripts, tagging, sentiment analysis, action-item detection, suggested contacts/messages, and AiVA AI voice/messaging agents that handle customer conversations 24/7. It integrates with Salesforce, Slack, and other tools via API, targeting sales, support, and operations teams that need unified communications without hidden fees.

Automation
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Added on
Nov 4, 2026
Cloud phone systemSMS & WhatsAppAI call summariesAiVA voice agentsIVR & queuesNumber portingREST APIHD voice7-day trial
Product information

Everything worth knowing about DialLink

The complete picture — from everyday features to the technical detail builders and IT folks dig for.

Core features

What it actually does

Unified Conversation Inbox
One thread per contact combining inbound/outbound/missed calls, voicemails, SMS, MMS and WhatsApp messages, so nobody digs through five apps to find context.
AI Call Intelligence
AI-generated call summaries, transcripts, action items, topic/intent tagging, sentiment analysis and suggested contact/name detection — the manual note-taking busywork gets killed off.
AiVA AI Voice & Messaging Agents
AI agents that answer calls and handle SMS, MMS and WhatsApp 24/7, backed by an AI knowledge base. Available on Professional and Enterprise only — Essential users are locked out.
Call Routing: IVR, Queues & Ring Groups
Auto-receptionists, single-level IVR on Essential, multi-level IVR and call queues on Professional+, plus ring groups, parallel calls, extensions, cold transfers and custom business hours.
Numbers & Porting
One free US number per user, local numbers at $5 and toll-free at $7, numbers in 100+ countries, and porting from other carriers. Note the $19 one-time carrier registration plus $1.50–$3/month messaging fees on top.
Technical capabilities
Full REST API
Everything in the product is exposed over HTTP: calls, participants, contacts, messages, ring groups, auto-receptionists, AI agents and triggers, teams, tenants, users, subscriptions, invoices, deskphone orders. API keys, OAuth tokens, SSO provider codes and 2FA endpoints included.
A2P 10DLC & CNAM Management Endpoints
Programmatic brand creation, campaign vetting, OTP requests, phone-number assignment and per-number CNAM records — the compliance plumbing that usually means emailing a carrier for three weeks.
Must watch videos
From AI-handled Calls to Team Collaboration in One Platform
0:29
Tutorial0:29
From AI-handled Calls to Team Collaboration in One Platform
📞 Every missed call is a potential customer lost. But keeping a team available around the clock isn't realistic for most small businesses, and when a call does get missed, the context rarely makes it to the right person in time. ✅ DialLink's business phone system keeps your team on top of every call, even the ones they didn't take. The AI voice agent handles a call, logs a summary, and flags the action items. Your team opens the contact thread, reads the full context, and tags the right colleague in the internal chat to close the loop. 👉 Explore DialLink: https://shorturl.at/Rx72o 👉 Start your 7-day free trial: https://shorturl.at/xlqYH #phonesystem #businessphone #smallbusiness #phoneservice ____________________________________________________________________________________ About DialLink DialLink provides an easy-to-use, modern business phone system for SMBs and startups. It brings calls, messages, voicemails, and AI voice agents into one shared platform, so teams stay organized, respond faster, and never miss a customer interaction. Easy to set up and use, DialLink delivers professional communication without the complexity or cost of traditional phone systems. With built-in AI voice agents that answer and route calls, businesses stay responsive and capture more opportunities, even when they’re not available. Explore the DialLink website: https://diallink.com/ See plans and pricing: https://diallink.com/cloud-phone-system/pricing Follow us on Twitter: https://x.com/DialLinkCorp Follow us on LinkedIn: https://www.linkedin.com/company/diallink Follow us on Facebook: https://www.facebook.com/people/DialLink Follow us on Instagram: https://www.instagram.com/diallink_corp/ Check out our blog: https://diallink.com/blog
Never Miss a Call Again with DialLink’s AI Voice Agents
0:44
Tutorial0:44
Never Miss a Call Again with DialLink’s AI Voice Agents
🔔 Every missed call after hours is a potential lost customer. Every routine question during the day is time your team isn't spending on real work. 🤖 AiVA is DialLink's AI voice agent for small businesses. It greets callers 24/7, answers routine questions, takes messages, schedules appointments, and captures and qualifies leads using your business-specific knowledge. 🔀 When a caller needs human support, AiVA routes the call to the right team member with full context, so callers never have to repeat themselves. It supports multiple languages, offers eight natural-sounding voices, and integrates with HubSpot, Cal.com, and Intercom. ⚙️ AiVA is built into DialLink business phone system and can be added at any stage of your call flows, giving you full control over when automation handles a call and when a person takes over. 🚀 Try AiVA free for 7 days: https://shorturl.at/xlqYH 🔗 Learn more about AiVA: https://diallink.com/aiva #aivoiceagent #aireceptionist #virtualreceptionist #phonesystem #smallbusiness ____________________________________________________________________________________ About DialLink DialLink provides an easy-to-use, modern business phone system for SMBs and startups. It brings calls, messages, voicemails, and AI voice agents into one shared platform, so teams stay organized, respond faster, and never miss a customer interaction. Easy to set up and use, DialLink delivers professional communication without the complexity or cost of traditional phone systems. With built-in AI voice agents that answer and route calls, businesses stay responsive and capture more opportunities, even when they’re not available. Explore the DialLink website: https://diallink.com/ See plans and pricing: https://diallink.com/cloud-phone-system/pricing Follow us on Twitter: https://x.com/DialLinkCorp Follow us on LinkedIn: https://www.linkedin.com/company/diallink Follow us on Facebook: https://www.facebook.com/people/DialLink Follow us on Instagram: https://www.instagram.com/diallink_corp/ Check out our blog: https://diallink.com/blog
Every Call, Text, and Voicemail in One Thread per Contact
0:28
Tutorial0:28
Every Call, Text, and Voicemail in One Thread per Contact
🔀 A customer calls, then texts, then calls again. One teammate takes the first call, another replies to the text, and nobody knows what the other said. By the time someone follows up, the customer has to explain everything from scratch. 💬 DialLink keeps every interaction with a contact in one thread. Calls, texts, voicemail, and internal team notes all in the same place, so anyone on your team can pick up where someone else left off without asking around or going back through their personal phone. 👉 Explore DialLink: https://shorturl.at/Rx72o 👉 Start your 7-day free trial (credit card required): https://shorturl.at/xlqYH #phonesystem #businessphone #smallbusiness #phoneservice ______________________________________________________ Explore the DialLink website: https://diallink.com/ See plans and pricing: https://diallink.com/cloud-phone-system/pricing Follow us on Twitter: https://x.com/DialLinkCorp Follow us on LinkedIn: https://www.linkedin.com/company/diallink Follow us on Facebook: https://www.facebook.com/people/DialLink Follow us on Instagram: https://www.instagram.com/diallink_corp/ Check out our blog: https://diallink.com/blog

Who uses it

Real use cases, no hype
Small Business Calling
Replace legacy desk phones with a cloud PBX that includes a free US number and unlimited domestic minutes.
AI Call Intelligence
Auto-generate summaries, transcripts, tags, sentiment and action items from every call and voicemail.
Unified Multi-Channel Messaging
Bring SMS, MMS and WhatsApp into one per-contact thread so reps never switch tabs.
AI Voice Agents (AiVA)
Deploy 24/7 AI agents to answer calls and messages on Professional and Enterprise plans.
Sales & Support Teams
Route inbound leads with ring groups, queues and IVR menus, then sync activity to your CRM.
Developer API Automation
Wire up calls, messages, contacts, AI agents and billing through the documented REST API.
International Operations
Provision local or toll-free numbers in 100+ countries and port existing lines with ease.
What's great
  • Flat per-user pricing starting at $15/mo
  • Unlimited US & Canada calling and messaging
  • Free US phone number on every plan
  • AI call summaries, transcripts & tagging on Pro
Technical strengths
  • Full REST API with granular endpoint control
  • Native Salesforce, Slack & WhatsApp Business integrations
  • Multi-level IVR, ring groups & call queues built in
Where it falls short
  • AI agents & automation locked behind $25 Pro tier
  • Enterprise plan needs a 5-user minimum
  • Hidden add-on fees: $19 carrier reg + $1.50–$3/mo messaging
Technical limitations
  • Unlimited only covers US/Canada; international is metered
  • A2P 10DLC registration adds compliance friction & cost
  • Extra numbers cost $5–$7 each, not pooled
For technical folks

The deep-dive specs

API
REST API documented at developers.diallink.com with filtering, paging, sorting and rate limits
Authentication
API keys, OAuth tokens, temporary DialLink tokens, SSO provider codes, 2FA tokens, signature verification
Number coverage
Local and toll-free numbers in 100+ countries; porting from other carriers
Native integrations
Salesforce, Slack and more via integration marketplace
AI voice
Per-agent selectable LLM models and voices exposed via API endpoints
Voice quality
High-definition (HD) voice on all plans
Trial
7-day free trial

FAQ

Includes technical Q&A
Yes. Every plan comes with a 7-day free trial and no credit card commitment, so you can test calling, messaging and AI features before paying.

Traffic Insights

Monthly Visits

—

November 2026

Growth Rate

0%

vs last month

Dominance

0%

in Automation

Top Country

—

Top Countries Breakdown

—

Growth Trend

Stable

Traffic has remained stable.

Honest pricing

No sneaky tiers, no “contact sales”

Here's who each plan is actually for — and where the hidden charges might hit.

Essential
$15/mo

Small teams

  • Free phone number per user; Unlimited calls and messages to US and Canada*; Call routing features
  • including ring groups & IVR menus; Voicemail transcription; Desk phone support; Minimum 1 user; Business contact book
  • contact sharing & syncing; Call forwarding
  • voicemail
  • call history
  • CNAMs
  • extensions; Custom business hours; Auto-receptionists; Single-level IVR menus; Cold transfers
Professional
Most picked
$25/mo

Businesses using AI automation

  • Everything in Essential; Call queues & multi-level IVR menus; AI call summaries & action items; AI call tagging & sentiment analysis; WhatsApp for Business; AI-suggested messages; Unlimited AI agents; Native integrations with Salesforce
  • Slack & more; AiVA AI agents included
Enterprise
$40/mo

Enterprises with advanced automation needs

  • Everything in Professional; Automated callback; Phone support; Professional setup services; Service level agreement; Unlimited or metered calling/messaging; Minimum 5 users; AiVA AI agents included
View Full Plans & Pricing on DialLink

Official pricing, checkout, and plan upgrades are handled directly on diallink.com.

Reviews

What the internet actually thinks

Data refreshed weekly. No paid placements.

Trustpilot
Not reviewed yet
G2
G2
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Capterra
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Product Hunt
Not reviewed yet
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